That said, it’s a very affordable remote support solution with good administrative features and a diverse range of device connection options.Acronis Cyber Protect Cloud is a platform that enables service providers to deliver cyber protection in an easy, efficient, and secure way.
They can’t share their own screen with a user for training or guidance, but an upper ribbon menu provides tools to access multiple monitors, take screenshots and reboot the device, with the client app offering an automatic reconnect option using the saved ID code.Īcronis Cyber Protect Connect Professional comes up short when compared to established names in the remote support field like Netop Remote Control or ConnectWise Control, and the agent deployment processes could easily be improved. Again, this is a manual affair as, unlike most other support products, Connect can’t issue email or SMS invitations with a link that users click on to download a temporary app and enter a session ID provided by the technician.įor either access method, individual desktop consoles are opened for each session and technicians can choose to start with remote control, file transfer, chat or passively observe the user’s screen.
Quick assist sessions for devices without the agent installed require the end user to download a portable app and provide the technician with the computer ID and code it displays. ISL Online review: Simplicity itself NetSupport Manager 12.8.6 review: Superb on-prem support LogMeIn GoToAssist Remote Support 5 review: A great support package On completion, devices then appear in the web portal and associated technician consoles ready for swift remote access. These generic apps aren’t customised for your account, either, so enabling unattended access requires users to update their agents with the email addresses of trusted technicians or add them to teams using the unique ID displayed in the web portal.
At this point, you can initiate quick assist sessions from the client app using the ID and code displayed by the remote agent. Connections can be made using Acronis’ proprietary NEAR remote desktop protocol, which, among other things, uses H.264 for smooth remote sessions, and it allows them to create direct connections using the RDP and VNC protocols.Īnnoyingly, Connect doesn’t offer automated deployment tools for agent distribution so you’ll need to provide each user with a download link. On first contact with their web portal, technicians download the client app, which provides a personal console for adding connections, running on-demand support sessions and accessing systems with the agent installed.
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